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Customer-centric Interaction Training

Customer-centric Interaction Training

This training course teaches you how to put customers first and communicate effectively to provide great service. You'll learn essential skills like active listening, problem-solving, and handling challenging situations professionally.

Private Course
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Responsible Adrian Mark Dalipe
Last Update 02/27/2025
Completion Time 17 minutes
Members 32
  • Introduction and Overview
    • Introduction and Overview
    • A Customer Centric Approach
  • Active Listening and Probing
    • Active Listening
    • Probing to Understand
  • Empathy and Communication
    • Adapting Your Communication Style
    • Empathy and Communication
  • Taking Ownership and Handling Objections
    • Taking Ownership and Problem Solving
    • Handling Objections and Difficult Situations
  • Recap and Conclusion
    • Recap and Conclusion
  • Additional Resources
    • Google Customer Centric Interaction Training - Signifi
    • Call Handling and Customer Engagement SOP
  • Certification Quiz
    • Customer-centric Interaction Certification