Customer-centric Interaction Training
This training course teaches you how to put customers first and communicate effectively to provide great service. You'll learn essential skills like active listening, problem-solving, and handling challenging situations professionally.
| Responsible | Adrian Mark Dalipe |
|---|---|
| Last Update | 02/27/2025 |
| Completion Time | 17 minutes |
| Members | 4 |
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Introduction and Overview
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Introduction and Overview
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A Customer Centric Approach
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Active Listening and Probing
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Active Listening
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Probing to Understand
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Empathy and Communication
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Adapting Your Communication Style
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Empathy and Communication
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Taking Ownership and Handling Objections
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Taking Ownership and Problem Solving
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Handling Objections and Difficult Situations
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Recap and Conclusion
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Recap and Conclusion
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Additional Resources
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Google Customer Centric Interaction Training - Signifi
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Call Handling and Customer Engagement SOP
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Certification Quiz
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Customer-centric Interaction Certification
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